Privacy & Data Protection Policy
Effective Date: January 1, 2026 | GDPR & CCPA Compliant
Cargoburg Logistics Limited ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and Nigerian data protection laws.
1. Who We Are
Data Controller: Cargoburg Logistics Limited, No. 30 Bombay Crescent, Apapa, Lagos, Nigeria. Email: info@cargoburg.com. Phone: +234 703 820 0287. We are a licensed customs clearance and freight forwarding company operating under the Nigeria Customs Service.
2. What Data We Collect
We may collect: Full name and contact details (email, phone, address); Company name and business registration information; Cargo details (description, weight, origin, destination, value); Shipping documents (invoices, Bills of Lading, Form M); Financial information for duty and fee payment; IP address and browser information when you visit our website; Any other information you voluntarily provide.
3. Why We Collect Your Data
We process your data to: Provide customs clearance and logistics services; Comply with Nigeria Customs Service and regulatory requirements; Process and communicate about your shipments; Issue invoices and process payments; Comply with legal obligations under Nigerian, European, and US law; Respond to your enquiries; Improve our services and website.
4. Legal Basis for Processing (GDPR)
For our European clients, we process your data under the following legal bases: Contractual Necessity — to fulfil our service agreement with you; Legal Obligation — to comply with Nigerian customs and regulatory law; Legitimate Interests — to manage and improve our business operations; Consent — where you have given us explicit permission to process specific data.
5. How We Share Your Data
We share your data only as necessary to deliver our services: Nigeria Customs Service (NCS) — required by law; NAFDAC, SON, NESREA — for regulatory clearance; Shipping lines and freight agents — for forwarding operations; Payment processors — for duty and fee collection. We do not sell your personal data to any third party.
6. International Data Transfers
Where your data is transferred outside Nigeria (e.g., to our European or US partners), we ensure appropriate safeguards are in place in compliance with GDPR Article 46 and applicable Nigerian law. All transfers are conducted securely.
7. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Typically, shipment records are retained for 7 years in compliance with Nigerian commercial law. You may request deletion of your data subject to our legal obligations.
8. Your Rights (GDPR — European Clients)
If you are in the European Economic Area, you have the right to: Access your personal data; Rectify inaccurate data; Request erasure ('right to be forgotten'); Restrict or object to processing; Data portability; Lodge a complaint with your local supervisory authority. To exercise these rights, contact: info@cargoburg.com
9. Your Rights (CCPA — California Clients)
If you are a California resident, you have the right to: Know what personal information we collect; Request deletion of your personal information; Opt out of the sale of your personal information (we do not sell personal data); Non-discrimination for exercising your rights. To exercise your California privacy rights, contact: info@cargoburg.com
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website is secured with SSL/TLS encryption. However, no internet transmission is 100% secure. We encourage you to keep your communications with us confidential.
11. Cookies
Our website may use essential cookies to function correctly. We do not use tracking or advertising cookies without your consent. You can control cookie preferences in your browser settings.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services constitutes acceptance of the updated policy.
13. Contact Us
For any privacy-related questions or to exercise your rights, contact: info@cargoburg.com | +234 703 820 0287 | No. 30 Bombay Crescent, Apapa, Lagos, Nigeria.
© 2026 Cargoburg Logistics Limited. All rights reserved. This policy complies with GDPR, CCPA, and Nigerian data protection regulations.